Contact TSC

Please send your order inquiry to info@tscookies.com. Include your NEED BY date and ZIP CODE, as well as any specific color requests or personalization of items. We will provide you with the cost of cookies plus shipping. Once finalized, we will send an invoice via paypal.

How much lead-time should I allow?

All cookies are baked fresh to order. Cookies ship approximately 5 business days from order confirmation. Occasionally, we have seasonal designs on hand, so please inquire. For custom designs OR orders of 100 cookies or more, please contact us at least 2 weeks in advance.

What methods of payment do you accept?

We accept cash, checks or Paypal (info@tscookies.com)

WI Sales Tax

We are required to collect and pay sales tax on WI purchases (including shipping costs).

Custom design / cutter making charge

If your project requires a unique shape, a $15 cookie cutter charge may be applied. This fee may be waived if we feel the design will be reusable.

Try before you buy!

We take great pride in creating cookies that look beautiful and taste truly scrumptious! If you are considering a larger order and haven’t tried one of our cookies, we recommend that you order a sample first. Samples are $9 including shipping and handling. Simply 'send payment' to info@tscookies.com via paypal to order. When ordering, specify either a hand-decorated or edible photo cookie sample. Your sample will be a random design from one of our upcoming productions. Allow up to 2 weeks for samples to arrive.

Return Policy

If we have made a mistake on your order, please notify us immediately - we will work with you to resolve the situation. Because our cookies are made to order and require a great amount of effort to create, package, and ship, we do not offer a general return policy.

Deposit Policy

A $50 deposit is required on orders of $200 or more; $100 on $500 or more.

The balance is due before your order is baked.

Cancellation Policy

If you need to cancel your order, please notify us as soon as possible. We will refund your deposit if your cancellation is received one week prior to your scheduled pick up date (or shipping date). If we have already begun design work on your project, an hourly charge will be applied and your deposit will be reduced accordingly.

Delivery Charges

Sorry, we can no longer offer delivery services. We will work with you to schedule a time that is convenient for you to pick up. We do ship weekly via Fedex and USPS.

Shipping Costs

We ship from our licensed baking facility in Mequon, WI, zip code 53092.

We do our best to time all cookies to be enroute for no more than 2-3 days. Our carrier preference is FedEx, although we regularly use USPS Priority Mail to the West Coast. Delivery times are not guaranteed. For packages which must arrive by a specific date, or for rush orders, we recommend upgrading your shipping method to Express service.

We cannot assume responsibility for delays resulting from the carrier or inclement weather once the cookies leave our facility.

Shipping is based upon weight, zip code and carrier.

How to care for your cookies

We use FDA approved food gels. Food colors may diminish under certain circumstances, as they are not as permanent as printer inks. Please take care to protect your cookies until they are needed for your event by following these guidelines.

- Keep them out of light as much as possible (light exposure can result in fading of colors – especially pinks, lavenders)

- Store below 80 degrees

- Do not expose to excessive humidity

- They store superbly in the freezer (do not store in the refrigerator - it dries them out)

How Long do the cookies last?

When stored airtight, we have found the cookies to still be delicious tasting for two weeks!

Can you freeze the cookies?

Our hand-decorated cookies, photo cookies and fondant-embellished cookies freeze very well. Keep them air-tight and freeze them in the cellophane bags they came. For additional protection, you may place them in a freezer bag. They can be frozen for up to 6 months. To thaw, keep all packaging intact and simply place them on the counter for 1 hour.

Color Matching

We try our very best to match colors according to your specifications, but please understand that we cannot guarantee exact color hues, or that the colors won’t shift slightly. Food colors are known to change when exposed to certain elements (i.e., light and humidity) - lighter colors may fade, darker colors may deepen. Please follow the guidelines above to preserve your cookies. Although all colors are at risk, pinks and lavenders and especially susceptible to color shifting – so please take extra precautions to keep them properly stored until your event.

Ingredients

Sugar Cookie: flour, sugar, butter, egg, baking powder, natural & artificial flavor.

Icings: sugar, water, corn syrup, meringue powder, stearic acid, artificial color, agar, salt, potassium sorbate, guar gum, pectin, dextrose, citric acid, sodium hexametaphosphate, natural & artificial flavor.

Edible Images: water, cornstarch, corn syrup, corn syrup solids, cellulose, sorbitol, glycerine, sugar vegetable oil, arabic gum, polysorbate 80, vanilla, titanium dioxide, citric acid.

Allergy Warnings

Although we do not use nuts in our baking facility, we recommend that those with food allergies do not consume our cookies.

For cookies where luster dust has been applied, we recommend that those with allergies to metal do not consume our cookies.

Privacy Policy

Truly Scrumptious Cookies will not sell or distribute information collected from you. Truly Scrumptious Cookies may send you product announcements by means of e-mail or postal address. Please let us know if you would like to opt-out of these communications. Users of this website agree to the terms and conditions setforth on this website.

If you still have a question about our products or policies, please contact us.

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